Purpose and Scope of Application
These General Terms and Conditions of Sale (hereinafter the “General Terms”) apply to orders placed on the website godsavethefood.it (hereinafter the “Orders”).
The sales contracts concluded through the website godsavethefood.it are governed by these General Terms as well as by any other specific provisions and operational instructions found on the website, all of which are deemed fully acknowledged and accepted upon the submission of an Order by the customer.
In the event of any conflict between the aforementioned provisions or operational instructions and the General Terms, the latter shall prevail.
Each user is invited to carefully read these General Terms before placing an order and, once the ordering process provided on the website is completed, to print and keep a copy or save an electronic version.
These General Terms may be amended at any time and without prior notice. Any amendments will be effective as of the date of publication on the website, as indicated in the heading of the General Terms.
Only the version of the General Terms in effect at the time the customer submits the order shall apply to orders being accepted.
General Information
These General Terms govern the Orders placed on this website, which is owned by the company Go S.r.l., with its registered office at Piazza del Carmine 1, 20121 Milan (MI), VAT no. 07047260968, registered with the Milan Companies Register (the “Restaurant”).
Account
The delivery service for Orders is managed by Deliveroo, which means that the Restaurant acts as an agent in relation to the delivery services provided by Deliveroo.
To place an order, it is necessary to create a Deliveroo account, which can be managed directly through the Deliveroo website.
The use of the Deliveroo account is subject to Deliveroo’s Terms and Conditions as well as its Privacy Policy, available at the following addresses: https://deliveroo.it/en/legal and https://deliveroo.it/en/privacy.
Service Availability
The Restaurant does not guarantee the continuous operation of the website or the availability of products.
Any information on the website regarding the availability of a product is not updated in real time and should therefore be considered purely indicative and non-binding, as—due to the simultaneous presence of multiple users on the site—some products may be purchased by other customers before the order is confirmed.
The descriptions and images of the products for sale on the website are for illustrative purposes only and do not necessarily reflect the actual appearance of the products.
Order, Order Confirmation, and Conclusion of the Contract
Any information published in the Restaurant’s online menu—including, but not limited to, product photographs, product descriptions, and pricing—constitutes an invitation to treat addressed by the Restaurant to the customer.
The Order submitted by the customer constitutes a contractual offer and implies full knowledge and acceptance of the General Terms, the payment conditions, and any other provision indicated on the order summary page.
The Order is submitted by clicking the confirmation button on the order summary page, where the customer’s name and address, the product name, main features, total purchase price (including delivery, VAT, and applicable taxes), and all other applicable fees and terms relating to delivery and returns will be displayed.
The contract is considered concluded upon receipt of the Order acceptance by Deliveroo (the “Confirmation”).
Once the order process is completed, the customer must print or save and retain a copy of the General Terms and the order summary in electronic form.
Please contact the Restaurant before placing an order if you suffer from allergies or specific food intolerances. The Restaurant may use nuts or other allergens in the preparation of certain products.
Order Delivery
With regard to the delivery of Orders, the Restaurant acts as an agent on behalf of Deliveroo. Delivery times are estimates; therefore, the actual delivery time may differ from the estimated one.
The Restaurant is not responsible for delays or failure to deliver Orders by Deliveroo. From the moment the Order is collected by Deliveroo, all responsibility for its delivery lies solely with Deliveroo.
Upon delivery, the customer is required to check that the packaging is intact, not damaged or otherwise altered, and that the contents correspond to the Order placed. Any issues concerning the integrity, accuracy, or completeness of the products received must be reported immediately in accordance with the procedures set out in Section 9.
Prices, Payment, and Offers
The prices of products, delivery, and any other applicable charges are shown on the relevant page of the website and include VAT. Price changes may occur during certain periods, meaning that product and delivery prices may vary while browsing the site. Such price changes will not affect confirmed Orders unless there is an obvious error.
Purchases can be paid for by credit or debit card, or via PayPal. Payment may also be made using a voucher or remaining credit in the customer’s Deliveroo account. No other payment methods are accepted beyond those explicitly provided for in these General Terms.
For credit or debit card payments, the charge will be made online, in real time, through the authorized bank’s payment platform after verifying the accuracy of the data provided by the user. However, the amount will only be charged after receiving the Confirmation.
Once the transaction is confirmed, the Order number will be communicated. If a minimum spend is required to place an order, the Restaurant will indicate the required amount.
The data relating to the payment method used by the customer will be processed by Deliveroo in encrypted form and will not be stored beyond the time necessary to fulfill the contract. Deliveroo cannot be held liable in any way for the unlawful and/or improper use of payment data by third parties in connection with the Order.
Alcoholic Beverages
Alcoholic beverages may only be sold and delivered to individuals aged 18 or over. By placing an order for age-restricted products, the customer confirms that they are at least 18 years old.
The rider will request proof of age before completing the delivery. The rider may refuse to deliver alcoholic beverages to anyone who does not appear to be at least 18 years old or is unable to provide valid photo identification verifying their age.
The rider may also refuse to deliver Orders to individuals who are, or appear to be, under the influence of alcohol or drugs.
If the delivery of age-restricted products is refused for any of the reasons listed above, the customer will still be charged the full price, including delivery fees.
Legal Warranties Pursuant to Articles 129 et seq. of Legislative Decree No. 206/2005 (Consumer Code), the seller is required to deliver to the customer products that conform to the Order placed by the latter. Products are presumed to be in conformity if: a) they are suitable for the use to which goods of the same type are ordinarily put; b) they conform to the description provided by the seller and possess the qualities of the product that the seller presented to the buyer as a sample or model; c) they present the qualities that a buyer may legitimately expect, taking into account the nature of the product and public statements made by the seller about the specific characteristics of the goods; d) they are suitable for the particular use intended by the buyer that has been made known to the seller and accepted by them. Likewise, pursuant to Article 1490 of the Civil Code, the seller is required to guarantee that the products sold are free from hidden defects that make them unsuitable for the use for which they are intended or that appreciably diminish their value. Further information on consumer rights is available at the following address: https://www.mise.gov.it/index.php/it/per-il-cittadino/tutela. If the delivered products do not conform to the products ordered, the customer must immediately notify the Restaurant by contacting the email address: info@godsavethefood.it. If a defect of conformity is found, a refund will be issued equal to the price paid for the item and for the related delivery. 10. Liability The Restaurant is responsible for any loss or damage suffered due to the failure to comply with these General Conditions. However, the Restaurant is not responsible for unforeseeable losses or damages and reserves the right to request photographs and any other relevant information in order to clarify and verify the defect of conformity claimed by the customer. 11. Cancellation Cancellation of an order is possible at any time prior to the start of the preparation of the dish(es) by contacting Deliveroo via the Deliveroo application. In case of cancellation, the payment will be fully refunded excluding any discounts and/or vouchers applied to the Order. If the cancellation is after the start of preparation, the full price of the Order will be charged and, if it has already been dispatched, also the related delivery charges. If, due to unforeseen circumstances, it is not possible to fulfill the Order or any of the products contained in a given Order, the value of the missing products will be refunded and, in case of cancellation of the entire Order, any delivery and service charges will also be refunded. A refund will be issued using the same method used to pay for the Order. 12. Data Protection The Restaurant collects, uses and processes customers’ personal information according to the methods indicated in the Privacy Policy of godsavethefood.it (iubenda.com). 13. Jurisdiction and applicable law The contract is subject to Italian law. Pursuant to Article 66-bis of Legislative Decree 206/2005 any dispute relating to the interpretation, execution and effectiveness of this contract is subject to the jurisdiction of the court of the place of residence or domicile of the consumer, if located within the territory of the Italian State. If a court or other competent authority deems one or more clauses of these Terms and Conditions illegal or ineffective, the validity and enforceability of the remaining clauses shall not be affected. 14. European platform for online dispute resolution with consumers (ODR) If, as a consumer, the customer believes that their rights have been infringed, they may submit complaints to the Restaurant by email info@godsavethefood.it in order to request an out-of-court resolution of disputes. To this end, and in accordance with EU Regulation No. 524/2013, the consumer has the right to request an out-of-court resolution of disputes relating to Orders placed through this website via the European ODR (Online Dispute Resolution) platform provided by the European Commission for the out-of-court resolution of disputes arising from online contracts for goods and services concluded online between consumers and professionals. Last updated: November 29, 2021
